What customers and service providers should think about as they finalize cloud services SLAs

Cloud managed services provide ample opportunity to cut IT spend, make the business more flexible, gain a competitive edge, and monitor daily technical issues. Outsourcing client facing cloud managed services can take that opportunity to the next level—but also presents significant operational, data security, compliance, and business continuity risks if not executed and implemented properly.

How can you ensure your cloud services management doesn’t negatively impact you or your client’s business?

Read this strategy brief to:

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Understand the six key areas you must consider before engaging in client facing cloud managed services

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Mitigate IT outsourcing risks with a strategic, proactive approach

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Leverage industry recommendations that ensure your business and contractual requirements and terms are met